Terms of Use

Please read these terms carefully before using our insurance services.

Last updated: May 17, 2025Effective immediately

Agreement Overview

By accessing and using Insurance-Ukraine.com, you agree to be bound by these Terms of Use. These terms govern your access to and use of our website and insurance services.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page.

2. Service Description

Insurance-Ukraine.com provides health insurance policies for travelers to Ukraine. Our services include:

  • Online insurance application processing
  • Instant policy issuance and delivery
  • Customer support and claims assistance
  • Policy management and documentation

All insurance policies are underwritten by licensed Ukrainian insurance companies and comply with local regulations.

3. User Responsibilities

Accurate Information

You must provide accurate, complete, and current information when applying for insurance. False information may void your policy.

Compliance

You agree to comply with all applicable laws and regulations when using our services and traveling to Ukraine.

Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

4. Payment Terms

All payments must be made in full at the time of policy purchase. We accept major credit cards and secure payment methods.

Prices are displayed in EUR and include all applicable taxes and fees.

Payment processing is handled by certified, PCI-compliant payment processors to ensure your financial information is secure.

5. Limitations of Liability

Insurance-Ukraine.com acts as an intermediary between customers and licensed insurance providers. We are not liable for:

  • Claims disputes or coverage decisions made by insurance providers
  • Delays in policy processing due to third-party systems
  • Changes in visa requirements or travel restrictions
  • Technical issues beyond our reasonable control

Our liability is limited to the amount paid for the insurance policy.

6. Termination

We reserve the right to terminate or suspend access to our services at any time, without prior notice, for conduct that we believe violates these Terms of Use.

Upon termination, your right to use our services will cease immediately, but any valid insurance policies will remain in effect according to their terms.

Contact Information

If you have any questions about these Terms of Use, please contact us:

Company Information

LIMITED LIABILITY COMPANY "WELCOME TO UKRAINE" (LLC "WELCOME TO UKRAINE")

Ukraine, 03151, Kyiv, Ushinsky str, bldg. 40, office 302

USREOU code 44559356

Tel: +380 93 542 67 32

Email: info@insurance-ukraine.com

Support: support@insurance-ukraine.com